Consumers have changed a lot over the years. About a decade ago, they were satisfied with generic customer experiences. They only wanted to visit your physical store and buy your products or services. Nowadays, however, consumers have become more demanding.
ChatBots – Everyone’s talking about them, and more and more companies are starting to use them. In fact, 80% of businesses want chatbots by 2020. Facebook Messenger has been luring brands and developers to its platform to create bots
Is customer retention something your boss is always bugging you about? Are you having problems retaining customers? Are you trying to expand your current loyal customer base? Harvard Business School studies have shown that ‘increasing customer retention rates by 5%
