Loyalty programs are valuable for small businesses, including coffee shops, hotels, gyms, and nail salons. They allow you to reward loyal customers, increasing customer satisfaction and boosting revenue. The market for loyalty program management solutions is rapidly growing, expected to

As a business owner, you understand the importance of customer satisfaction and retention, especially when consumers have access to thousands of competitors at their fingertips. Retail industry statistics show that about 77% of retail shoppers use their mobile devices to

The world is no longer the same after the pandemic. We have a new normal. COVID-19 has brought in many changes, including mobile wallet adoption. The new payment methods, such as mobile wallets, disrupt business models as consumers seek safe,

It’s no secret that contactless payments are on the rise. A study by Visa showed that contactless payments have increased by 400% in the past year and that 78% of people who have used contactless cards would use them again.

With a good customer experience, your hotel businesses will thrive. One of the most important factors of ensuring guest satisfaction is superb customer service. As customer demands increase, there is also growing complexity to provide an up-to-standard experience. Travelers have

Companies and consumers embrace mobile technologies like smartphones, tablets, and wearables to conduct online and offline transactions. Relationships between businesses and consumers are slowly but surely becoming digitalized as companies adapt to their customers’ changing requirements.  Modern customer experience should