Hospitality Loyalty Solutions
Deliver Unparalleled Guest Experiences & Streamline Operations
With increasing customer demands and tech-savvy guests who expect unique and personalized experiences, there's no wonder why the hospitality industry faces challenges in growing room occupancy rates and retaining a loyal base of customers. Not to mention operations being hampered by older systems and outdated infrastructure.
Current Challenges in the Hospitality Industry
Guest Profiling
From behavioral data such as dining & leisure choices, to personal preferences and demographic information, hotels struggle with knowing how to use this intelligence to achieve greater guest satisfaction.
Fragmented Data
Data that is collected by hotels often sit independently of one another. In order for hotels to truly deliver personalized experiences requires a centralized, holistic view of all data that flows seamlessly between silos.
Guests Demand More
Guests have increased expectations for service and quality that is available anytime and anywhere. Today's generation expect experiences integrated with technology and real-time, instant communications.
The Sharing Economy
The emergence of companies like AirBnb mean lesser demand for hotel rooms, but also can negatively impact ancillary revenue streams: restaurants, spas, business centers, luggage fees, etc. Hotels must continue to deliver differentiated experiences to retain and grow its market share.
Information Society
Positive and negative reviews live eternally in the digital world. Guests are constantly reading reviews and comparing rates when making booking decisions. Hotels not only need to maintain their position online, but also ensure that offline experiences on premise are exceptional.
Accelerating Change & Merging of Technologies
Member/Guest Management
Easily manage, segment, and retarget guests based on their demographic, behaviors, and preferences. Have a holistic view of guest profiles across all of your loyalty & membership programs through a single CRM platform.
On-Premise Experiences
Use location based reminders to maximize your guests' experiences. From offering dining discounts to providing exclusive spa promotions, you'll be able to capture the attention of guests at the right time and when they're most likely to take action.
Loyalty and Beyond
Open a new, direct line of communication and engagement with your guests via the mobile wallet channel. Keep them up to date on latest deals, send birthday greetings, and continue the conversation with them wherever they are in the world.
Turn One-Time Guests into Lifelong Customers
Food and beverage businesses need a simple way to create, manage, and distribute digital loyalty cards. With PassKit’s platform, restaurants, cafés, and quick-service chains can design branded loyalty passes, set up automated updates, and issue them to customers in just a few clicks. Customers can store their loyalty cards in Apple Wallet or Google Wallet, making it easy to earn and redeem rewards without physical cards.
PassKit also helps food and beverage businesses keep loyalty programs fresh and engaging. Restaurants can adjust offers, update rewards, and send real-time notifications to promote limited-time deals or encourage repeat visits. A fully digital system replaces the need for printed punch cards, making it easier for customers to access their rewards and return more often.
Connect PassKit to Your Existing Systems
PassKit supports integration with various third-party apps, making it easy to connect your existing tools.
API – PassKit's API allows you to link your current systems, such as CRM platforms, marketing tools, website pages, and custom applications.
Web Hooks – Set up webhooks to get instant notifications for critical loyalty data. This feature helps keep your system up-to-date with the latest information.
Automation Tools – PassKit integrates with Zapier and Make, connecting to thousands of apps.
The PassKit Advantage
Speed to market
Get to market faster with pay-as-you-go pricing, free support and the freedom to scale up and down without contracts.
Operate at scale
Integrate Apple Wallet and Google Wallet passes into your existing infrastructure with minimal complexity and transparent support.
The Results
We take the guesswork out of how to drive revenue and deliver engaging, world-class guest experiences.
Right Place, Right Time
Stay top of mind at every stage of your guest's stay with location and time-based reminders.
Increase Spend
Deliver exceptional experiences that encourage guests to spend more on-premise - dining, business, leisure, and more.
Grow Customer Base
Expand target groups to include different segments of guests and diversify distribution channels.
Enhance Engagement
Increase customer engagement and drive loyalty through adapting offers & content to reflect individual customer profiles.
Personalized Conversations
Create personalized 1-to-1 conversations and experiences with customers based on language, culture, preferences, and behavior.
Ready to Deliver World Class Guest Experiences?
Download the brochure or contact us to learn more about how we can help you meet your goals.