Hospitality in the Tech Age
Deliver Unparalleled Guest Experiences & Streamline Operations
With increasing customer demands and tech-savvy guests who expect unique and personalized experiences, there's no wonder why the hospitality industry faces challenges in growing room occupancy rates and retaining a loyal base of customers. Not to mention operations being hampered by older systems and outdated infrastructure.
Current Challenges in the Hospitality Industry
Guest Profiling
From behavioral data such as dining & leisure choices, to personal preferences and demographic information, hotels struggle with knowing how to use this intelligence to achieve greater guest satisfaction.
Fragmented Data
Data that is collected by hotels often sit independently of one another. In order for hotels to truly deliver personalized experiences requires a centralized, holistic view of all data that flows seamlessly between silos.
Guests Demand More
Guests have increased expectations for service and quality that is available anytime and anywhere. Today's generation expect experiences integrated with technology and real-time, instant communications.
The Sharing Economy
The emergence of companies like AirBnb mean lesser demand for hotel rooms, but also can negatively impact ancillary revenue streams: restaurants, spas, business centers, luggage fees, etc. Hotels must continue to deliver differentiated experiences to retain and grow its market share.
Information Society
Positive and negative reviews live eternally in the digital world. Guests are constantly reading reviews and comparing rates when making booking decisions. Hotels not only need to maintain their position online, but also ensure that offline experiences on premise are exceptional.
Accelerating Change & Merging of Technologies
Member/Guest Management
Easily manage, segment, and retarget guests based on their demographic, behaviors, and preferences. Have a holistic view of guest profiles across all of your loyalty & membership programs through a single CRM platform.
On-Premise Experiences
Use location based reminders to maximize your guests' experiences. From offering dining discounts to providing exclusive spa promotions, you'll be able to capture the attention of guests at the right time and when they're most likely to take action.
Loyalty and Beyond
Open a new, direct line of communication and engagement with your guests via the mobile wallet channel. Keep them up to date on latest deals, send birthday greetings, and continue the conversation with them wherever they are in the world.
The Results
We take the guesswork out of how to drive revenue and deliver engaging, world-class guest experiences.
Right Place, Right Time
Stay top of mind at every stage of your guest's stay with location and time-based reminders.
Increase Spend
Deliver exceptional experiences that encourage guests to spend more on-premise - dining, business, leisure, and more.
Grow Customer Base
Expand target groups to include different segments of guests and diversify distribution channels.
Enhance Engagement
Increase customer engagement and drive loyalty through adapting offers & content to reflect individual customer profiles.
Personalized Conversations
Create personalized 1-to-1 conversations and experiences with customers based on language, culture, preferences, and behavior.
Ready to Deliver World Class Guest Experiences?
Download the brochure or contact us to learn more about how we can help you meet your goals.