Whether it's searching for new insurance policies, checking the status of a claim, or purchasing insurance for an upcoming vacation, customers expect to be able to do this on the go - via mobile.
To avoid falling behind the competition, insurance companies need to adopt an innovative mindset of their own and actively look for ways that technology can be used to transform their business models and boost efficiency.
Today's customers expect a seamless, intelligent process from insurance businesses. Which includes anything from digital applications to receiving cross-channel, personalized interactions from their insurance agents.
Insurance agents need to spend more time interacting with customers and less time sorting through papers. And the key to moving toward a more digital environment and enhancing customer experiences is to automate workflows where appropriate.
Provide a convenient way for customers to access their insurance policies right from their mobile wallet. No more sending insurance booklets or mailing plastic cards. Customers can easily access everything they need - hotlines, schedule of benefits, links to claims forms - in just a few taps.
Use the Agent Management System to manage all of your agents and open up a new channel of employee engagement. Promote events and send targeted content straight to agents' phones.
Provide ultimate customer convenience and reduce fraud with digital medical ID cards. No need to print out and mail cards anymore. Customers can easily access everything they need right from their digital medical ID cards - contact information, benefits, links, and more.
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