PassKit Refund Policy

PassKit Refund Policy

Last Updated: Dec 8, 2025.

This Refund Policy applies to all self-serve PassKit accounts created through the PassKit Portal at https://app.passkit.com/signup. By using the Service or maintaining an active PassKit account, you agree to this Refund Policy. This Refund Policy forms part of the PassKit Subscription Service Agreement.

PURPOSE OF THIS POLICY

PassKit is a usage-based, pay-as-you-go service billed monthly in arrears. This means you are charged after you have used the Service, not before. Because all fees reflect actual usage already incurred, charges are final and non-refundable. This policy explains how billing, cancellations, final invoices, and disputes work for self-serve customers.

1. BILLING IN ARREARS

PassKit calculates your usage at the end of each billing period and issues an invoice for the actual usage consumed. Your saved payment method is automatically charged when the invoice is issued.

Because these charges reflect completed usage, they are not eligible for refund.

2. FINAL INVOICE AFTER CANCELLATION

Cancelling your PassKit account stops future access but does not cancel charges already incurred. After cancellation:

• A final invoice will be generated for usage between the start of the billing period and your cancellation date.
• The final invoice will be automatically charged to your payment method.

You remain responsible for all usage up to the effective date of cancellation.

3. NO REFUNDS

All fees paid to PassKit are non-refundable, including but not limited to:

• charges for usage already incurred;
• partial month or partial billing-period usage;
• charges assessed after account cancellation that reflect pre-cancellation usage;
• fees resulting from failure to cancel before the next billing period begins;
• fees charged due to invalid, expired, or insufficient-funds payment methods.

While no refunds are provided, nothing in this Policy restricts rights that cannot legally be waived.

4. FAILED PAYMENTS AND OUTSTANDING BALANCES

If a payment attempt fails, your invoice amount becomes immediately due. PassKit may:

• retry the charge automatically;
• restrict or suspend access to the Service; or
• terminate your account for non-payment.

Any outstanding balance must be paid before PassKit will consider reactivating an account.

5. BILLING DISPUTES

If you believe an invoice is incorrect, you must notify PassKit in writing within 30 days of the invoice date. Disputes must include:

• the invoice number,
• a description of the issue, and
• any supporting information.

PassKit will review the dispute and provide a response. Submitting a dispute does not pause or delay payment obligations.

6. CHARGEBACKS

PassKit is a pay-as-you-go service that includes both (a) subscription access to the PassKit platform and (b) usage-based charges such as pass record creation. Subscription fees apply for as long as an account remains active, regardless of login activity or whether new passes are created, because PassKit continues to maintain the customer's environment, data, integrations, and issuing capabilities.

Chargebacks are not an appropriate mechanism for resolving questions about invoices. All billing inquiries must be directed to PassKit Support so we can review your account status and any relevant usage and provide clarification. PassKit maintains system records confirming subscription status and, where applicable, usage events. These records form the basis of each monthly invoice.

Filing a chargeback for a valid, authorized subscription or usage charge is a misuse of the card dispute process and may result in account suspension or termination. If a chargeback is reversed in PassKit's favor, you remain responsible for all reinstated charges and any outstanding balances on the account.