This Refund Policy applies to all self-serve PassKit accounts created through the PassKit Portal at https://app.passkit.com/signup. By using the Service or maintaining an active PassKit account, you agree to this Refund Policy. This Refund Policy forms part of the PassKit Subscription Service Agreement.
PURPOSE OF THIS POLICY
PassKit is a pay-as-you-go service billed monthly in arrears. Charges may include a Platform Fee for maintaining an active PassKit account and platform environment, and usage-based Pass Volume Fees. This policy explains how billing, cancellations, final invoices, and disputes work for self-serve customers.
1. BILLING IN ARREARS
PassKit calculates your usage at the end of each billing period and issues an invoice in accordance with the PassKit Pricing & Rate Card. Your saved payment method is automatically charged when the invoice is issued.
Fees are non-refundable except where expressly stated or required by law.
2. FINAL INVOICE AFTER CANCELLATION
Cancelling your PassKit account stops future access but does not cancel charges already incurred. After cancellation:
- A final invoice will be generated for any applicable Platform Fee and Pass Volume Fees incurred up to the effective date of cancellation.
- The final invoice will be automatically charged to your payment method.
You remain responsible for all usage up to the effective date of cancellation.
3. NO REFUNDS
All fees paid to PassKit are non-refundable except where expressly stated or required by law, including but not limited to:
- charges for usage already incurred;
- partial month or partial billing-period usage;
- charges assessed after account cancellation that reflect pre-cancellation usage;
- fees resulting from failure to cancel before the next billing period begins;
- fees charged due to invalid, expired, or insufficient-funds payment methods.
While no refunds are provided, nothing in this Policy restricts rights that cannot legally be waived.
4. FAILED PAYMENTS AND OUTSTANDING BALANCES
If a payment attempt fails, your invoice amount becomes immediately due. PassKit may:
- retry the charge automatically;
- restrict or suspend access to the Service; or
- terminate your account for non-payment.
Any outstanding balance must be paid before PassKit will consider reactivating an account.
5. BILLING DISPUTES
If you believe an invoice is incorrect, you must notify PassKit in writing within 30 days of the invoice date. Disputes must include:
- the invoice number,
- a description of the issue, and
- any supporting information.
PassKit will review the dispute and provide a response. Undisputed amounts remain payable while a billing dispute is being reviewed.
6. CHARGEBACKS
PassKit is a pay-as-you-go service that includes both (a) a Platform Fee for account access, hosting, maintenance, and security and (b) usage-based Pass Volume Fees. Subscription fees apply for as long as an account remains active, regardless of login activity or whether new passes are created, because PassKit continues to maintain the customer's environment, data, integrations, and issuing capabilities.
Chargebacks are not an appropriate mechanism for resolving questions about invoices. All billing inquiries must be directed to PassKit Support so we can review your account status and any relevant usage and provide clarification. PassKit maintains system records confirming subscription status and, where applicable, usage events. These records form the basis of each monthly invoice.
Filing a chargeback for a valid, authorized subscription or usage charge is a misuse of the card dispute process and may result in account suspension or termination. If a chargeback is reversed in PassKit's favor, you remain responsible for all reinstated charges and any outstanding balances on the account.