Image source: LTVplus Customer experience represents the customers’ perception of each interaction with your brand. Businesses use customer experience metrics to track: Overall customer satisfaction Purchase frequency and retention rates Customer service quality and performance Customer loyalty A positive customer
Digital membership cards are one of the greatest methods to enhance your customers’ experience. Producing membership cards may seem like a simple process (and it can be!). However, how you design and deliver them can significantly impact your members’ pleasure
Consumers are looking for better experiences in 2022, but companies are failing to respond, losing 9.5% of their income on average. It’s time to toss out the old company plans and attempt something fresh. It is safe to say that
The use of non-plastic payment options is increasing as COVID-19 keeps its hold and continues to impact consumer behavior. Is this, however, the end of an era of plastic loyalty cards for business? Our team had the opportunity to explore
The latest research shows 73% of consumers say customer experience influences their brand loyalties. On top of that, satisfied clients result in a 30% increased profitability for a business as they are more likely to renew their services. Obviously, keeping
The Top Five Ways to Improve Customer Loyalty Customer loyalty determines the long-term interest and support from your buyers. Conversely, poorly maintained relationships with your customers usually result in one-off purchases and high customer turnover. The digital age has made
