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customer experience metrics

Top 11 Customer Experience Metrics to Monitor in 2025

Image source: LTVplus Customer experience represents the customers’ perception of each interaction with your brand. Businesses use customer experience metrics

consumer trends 2022

Consumer Trends in 2022 Every Business Owner Should Know

Consumers are looking for better experiences in 2022, but companies are failing to respond, losing 9.5% of their income on

customer experience optimization

Customer Experience Optimization: How to Approach It in 2022

The latest research shows 73% of consumers say customer experience influences their brand loyalties. On top of that, satisfied clients

People at shop counter

The Top 5 Ways to Improve Customer Loyalty

The Top Five Ways to Improve Customer Loyalty Customer loyalty determines the long-term interest and support from your buyers. Conversely,

Google Pay

The Benefits of Google Pay Loyalty Cards

Over the past few years, Google Pay has stepped up as a major player in the growing contactless payment market.