How to use gamification to grow your customer base

Nicholas Bortoluzzi

Nicholas Bortoluzzi

Share on facebook
Share on twitter
Share on linkedin

Screen Shot 2016-12-20 at 2.34.52 PM
Everybody is talking about gamification. But instead of giving theoretical and redundant definitions, we will showcase how Resorts World Manila acquired 27,000 members in 24 hours and obtained 40,000 members in one week through the gamification process powered by PassKit.

Campaign Goals and Objectives

Resorts World Manila initially planned to achieve the following targets:

  • Convert existing members to digital memberships
  • Acquire new Members
  • Validate gamification Business Plan

Screen Shot 2016-12-20 at 2.35.14 PM

The Innovative Process

1) Creation of personalised Membership Cards through Facebook data

Users would just have to connect to their Facebook to automatically create a real-time personalised template.
Screen Shot 2016-12-20 at 2.35.32 PM
NOTE: to access Facebook data, it’s necessary to have an app that users need to authorise.

2) Distribution of passes

The campaign was launched and run on different platforms, including the main website, the Facebook page and traditional media. The core element of each campaign post was a QR code, which potential or existing members could simply scan to add the digital membership card to their Mobile WalletScreen Shot 2016-12-20 at 2.35.47 PM

3) Incentivise and Manage

In order to boost the campaign, a free movie ticket was given for FREE through a gamification of social referrals. Every person that shared their link with 5 people got free movie tickets.
Screen Shot 2016-12-20 at 2.36.12 PM
Digital passes acted as cinema tickets as well. Once spectators showed up at the cinema entrance, tickets got scanned and automatically updated the displayed info via the PassKit API.

Tangible Campaign ResultsScreen Shot 2016-12-20 at 2.36.55 PM

  • 27,000 new members have been acquired within the first 24 hours.
  • 40,000 members opted in, in only one week.
  • Customer Insights for thousands of new and existing members collected from Facebook data.

The underlying beauty of the system is that digital membership cards enabled Resorts World Manila to send targeted and relevant offers and events notifications under the form of push lock-screen messages directly onto the customers’ phones.
Replicable model: The Resorts World Manila gamification Business Plan was eventually validated, and property Management decided to deploy the same business model to other business lines, including Singapore property.
Screen Shot 2016-12-20 at 2.37.42 PM

Wanna make a sexy experience out of your marketing campaign?

Would you like to replicate the Resorts World Manila experience in your business? Get in touch with us here and we’ll help you make it happen. Also, if you liked this post please leave a comment or feedback in the comment section below.

Join The Cause

Your subscription could not be saved. Please try again.
Your subscription has been successful.

Related Posts