user retention
Customer Loyalty
Paul

13 Tricks to Increase User Retention in 2022

Image source: Freepik User acquisition is more expensive than retaining existing users. It implies that user retention, in other words, holding users’ attention over time, is critical for success. Even stats show that a higher retention rate can increase your

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customer experience metrics
Uncategorized
Paul

Top 11 Customer Experience Metrics to Monitor in 2022

Image source: LTVplus Customer experience represents the customers’ perception of each interaction with your brand. Businesses use customer experience metrics to track: Overall customer satisfaction Purchase frequency and retention rates Customer service quality and performance  Customer loyalty  A positive customer

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