user retention
Customer Loyalty
Paul

13 Tricks to Increase User Retention in 2023

Image source: Freepik User acquisition is more expensive than retaining existing users. It implies that user retention, in other words, holding users’ attention over time, is critical for success. Even stats show that a higher retention rate can increase your

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customer experience metrics
Uncategorized
Paul

Top 11 Customer Experience Metrics to Monitor in 2023

Image source: LTVplus Customer experience represents the customers’ perception of each interaction with your brand. Businesses use customer experience metrics to track: A positive customer experience, feelings that customers have when interacting with your company, will drive their loyalty and

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brand touchpoints
Customer Loyalty
Paul

How to Use Brand Touchpoints to Build Customer Loyalty

Image source: Freepik Technology is transforming the customer experience by reinventing every interaction or touchpoint between your brand and customers. Prospective customers might hear about your company from a friend, visit your website, or see social media posts. In other

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